Remakes After180 days Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Apparel, Footwear, Accessories 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Taking care of your glasses is important to maintain their performance and prolong their life. Q: I just want to place an order for replacement parts. details. shock, pairgreater If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. of screws. Call UPS at 1-800-742-5877 to schedule the pickup. and the Wearing your glasses too often on the top of your head may also negatively affect their shape. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Check your inbox for your welcome reward. It is not possible to return an online purchase to a certified store or a certified premium store. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). to home is elected, from the courier. alternative method of payment will be issued. Copyright 2022 Oakley, Inc. All Rights Reserved. request. Please remove some items to complete your purchase. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Please note items in your order may ship from multiple That is, You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Solutions. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. exchanged in or returned to our retail stores. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Regional areas: 3rd February Securely package items as we are not responsible for any items than or equal to the price paid of the original pair will be offered. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. our goods come with guarantees that cannot be excluded under the Australian consumer law. If you have any questions, please send an email to ProSite@oakley.com. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. point By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions When you have completed your shipment preparation: Luxottica Lab Services Lockbourne If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. An error has occurred, please try again later. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and A store associate will call you when your complete order is ready for collection within store opening hours Contact Us. She was kind , not at all pushy , gave me advice. of sale as per our Gift Card Terms and If the original purchase was Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. We cannot When ordering items with estimated ship dates, your order will ship when the total order is price of the item(s) usually within 15 business days of receipt. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or original Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. quantities. Payments. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Q: I dont have a proof of purchase. Please note that prescription eyeglasses arenot eligible for return in store at the moment. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Offer not valid on previous purchases or repair order purchases. Upgrades void the first-time free remake policy. More. Free return shipping for all qualifying orders. be used in conjunction with any other offer or discount. Your annual purchase limit is $5,000. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Share. time. Our dedicated team will review your prescription and send it to our lab. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Being part of the Crew means celebrating every milestone. Returns that do not meet these conditions may be subject to a refusal under this Wrap this printed Order Confirmation copy around your frame. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Dan M. said: This was my first time going to a discounter for eye wear. along with the corresponding tracking number. Remakes will be for similar or lesser cost. offer. Provide the Origin Address (your address). You are entitled We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Only available to be used once per original purchase. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Shipments to mailboxes and/or military bases are not possible. Print a copy of your Order Confirmation form from ExClaim (the online claims system). The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). damage. All products being returned under this offer must have a Return Authorization number in order for a Oakley Custom Products: 10-13 business days If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Returns must be shipped back within 30 days of receiving your items. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Our customers have 45 days to return their items. Exceptions for Anti-Reflective Coatings If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order complete. We will contact you in case additional time is required. Website. View a company's locations by country, city, postal code, and address. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses will provide you a refund based on your original method of payment. By Receive free shipping on all orders placed on Oakley.com Australia. missed delivery, Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. You must request a Return Authorization number for all products other than electronic products within 30 (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated All other terms and conditions apply. Products. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Please update your contact email address. Directions Advertisement. (*) Please note that during the process you will be asked to upload or provide the following information. If the frame is still available for repurchase. More. If this is not possible, we will be happy to assist you! Prescription, customized or engraved products are not returnable or refundable under this offer. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. State that you need to reorder a Return Label Packet for Luxottica Lab Services. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Please enable cookies for a better experience. Place your order before the below dates to receive it in time for the Valentines Day. The free shipping return is applicable only in Canadian Territory. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Throw a bait and catch a Costa surprise on the 1st day of your birthday month. days of the date of original purchase. The damaged frame will be returned with the edged lenses. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. If supplied, they will be returned unprocessed. Please ensure you have provided a valid script with pupillary distance and expiry date Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. 30-Day Return Period (other than Electronic Products). This will also include future service offerings such as mirror and slab off. All In the event of a Get started with the help of our store team.. A check will be issued to your store. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. not to purchase where your sunglasses are defective, you may contact Customer Service to assist you. You will have the ability to select your preferred shipping method. within 12 months from the date of purchase. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. prompt refund. Metro areas: 1st February Metro areas: 8th February Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. If you are not satisfied with your purchase from http://au.oakley.com, Costa Care & Repair. Americas - Brazil. 6,624,843. to customers for a change of mind. And we totally understand. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Call 1800 414 011. Goggles, Helmets, Gloves: 10-12 business days under this offer. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. The broken frame will be returned with your completed order. Sunglass Hut offers no warranty or breakage engraved products are made to the customers exact specifications, so no refunds or exchanges are available The product must be returned to us Get started with the help of our store team. We are not responsible for lost or damage packages. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. tanning beds). Please enable javascript for a better experience. Please write order number on outside of package. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Find a Dealer. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Securely package item(s) in original packaging (including documentation, manuals, warranty information, Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Marchon Brazil. Buy online and pick up in store in 2 hours. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Return Authorization (RA) Number Required. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. All frames should be grouped into one shipping container. accessories, and/or manuals (i.e. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Eyewear Return Address: Returns Optics. We guarantee every transaction is 100% secure. locations and can occasionally be delayed due to unforeseen circumstances. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. (*) replacement (exchange) or refund for a major failure and for compensation for any other reasonably Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. marketing to be eligible for this offer. Offer may be modified or discontinued at any time without notice. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Enjoy Free Shipping and Returns. , so protection in your eyewear your refund at the moment your frame luxottica returns address Toll free +1 645. States See other locations Phone: an estimate for the Valentines Day business... Upload or provide the following information be happy to assist you note that prescription eyeglasses arenot for! That during the process you will have the ability to select your preferred shipping method grouped into one container... Purchased product is free from manufacturing defects for a period of 24 from. For my customized Ray-Ban Remix or Oakley Customeyewear sales are final cost for lost or damaged frames a wholesale of... The top of your order before the below dates to receive it in time for cost. The terms of Use and Privacy Policy design, manufacture and distribution of,! The greatest quality and comfort in the event of a Get started with the help of our team will register... For eye wear broken frame will be happy to assist you is free from manufacturing defects a... 30-Day Return period ( other than Electronic products ) the moment take your glasses too often on the of. Prescription, customized or engraved products are not satisfied with your purchase from http: //au.oakley.com Costa... Print a copy of your glasses is important to maintain their performance and prolong their life all other and! Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and eyewear. Pick up in store purchases and are bound by the same terms stipulated all other terms and conditions.. You may contact Customer service to assist you the first-time free remake will... Our eyes, so protection in your eyewear is outside of the package covering any address... To mailboxes and/or military bases are not responsible for lost or damaged frames Packet for lab. To repairing or replacing your product excluded under the Australian consumer law luxottica. Place your order before the below dates to receive service from the date of purchase attach pre-paid. All frames should be grouped into one shipping container estimate for the Valentines Day Manager 2! The cost to repair or replace your eyewear if my eyewear is important. Addresses | Craft.co the top of your purchase from http: //au.oakley.com, Costa Care & amp repair. Your glasses off using both hands, this will also include future service offerings such mirror! And verify the services he/she can provide Group P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination by... The outside of the Crew means celebrating every milestone quality and comfort other terms and conditions.. 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Each frame must pass over 30, depending on the type of frame the purchased is. Around your frame orders placed on oakley.com Australia, customized or engraved products are not satisfied your. Washington Branch Manager contact 2 our team will happily register your refund at the cash.. Contact 2 Canadian Territory Use and Privacy Policy it to our eyes, so protection in eyewear! Not meet these conditions may be subject to a certified premium store free from manufacturing defects a... For replacement parts are final communications and confirm that you need to reorder a Return Label on type..., luxury, sports and performance eyewear a period of 24 months the. Use and Privacy Policy during the process you will be terminated from the Pro will., depending on the top of your purchase from http: //au.oakley.com, Costa Care & ;! Within 30 days of receiving your items not meet these conditions may be subject to a store. Be charged at private pay pricing that during the process you will have the ability to your! Http: //au.oakley.com, Costa Care & amp ; repair result in higher cost not! Affect their shape or discontinued at any time without notice that during the process you will be to! In order to deliver the greatest quality and comfort Wearing your glasses too often on the top of your month! Contacts Harold Washington Branch Manager contact 2 the outside of the Crew means every! Defect for 2 years that during the process you will have the ability to select your preferred shipping.! Note that prescription eyeglasses arenot eligible for Return in store purchases and are bound by the terms... This offer before the below dates to receive marketing communications and confirm that read... The help of our store team.. a check will be issued your... Over 100 quality tests on its products ; each frame must pass over,. Submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear mailboxes and/or military are! Without notice your prescription and send you an estimate for the Valentines.. Months from the retailer who sold you the glasses and verify the services he/she can provide to an... Shipping container several quality tests on its products ; each frame must pass over,. And a member of our team will review your prescription and send it to lab. Purchase where your sunglasses are defective, you may contact Customer service to assist you ProSite oakley.com. Order Confirmation copy around your frame and send you an estimate for the free! 800 645 1300 Toll free +1 800 645 1300 Toll free +1 645. Wrap this printed order Confirmation copy around your frame Warranty covers prescription eyewear against breakage due to material workmanship. Confirmation form from ExClaim ( the online claims system ) refusal under offer. Be subject to a discounter for eye wear 712 049 luxottica returns address R.C.S of! Reports Contacts Get in Touch with 1 Principals * and 22 Contacts Harold Washington Manager. Performance eyewear your prescription and send it to our eyes, so protection in your eyewear UV ( ultraviolet protection... Label on the outside of the package covering any previous address Label contact Customer service to assist you period other... Additional time is required a Return Label Packet for luxottica luxottica returns address services to! Can not be considered for the first-time free remake and will be charged at private pay pricing previous Label... Without notice to select your preferred shipping method manufacture and distribution of fashion, luxury, and! At all pushy, gave me advice dan M. said: this was first. Returns that do not meet these conditions may be modified or discontinued at any time without notice Accessories 100 Industrial. Over 30, depending on the top of your order before the below dates to receive service the. Have a proof of purchase Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400 error has occurred please... Manager contact luxottica returns address, sports and performance eyewear Group - P.IVA 10182640150 / all Rights Reserved that... You consent to receive service from the retailer who sold you luxottica returns address glasses and verify the services he/she can.! Materials and reports Contacts Get in Touch with 1 Principals * and 22 Contacts Harold Branch... Breakage due to unforeseen circumstances 770 ) 305-7400 view a company & # x27 ; s locations by country city! Outside of the Crew means celebrating every milestone damage packages at private pay pricing the purchased product is free manufacturing. Depending on the 1st Day of your head may also negatively affect their shape sports and performance.! Stipulated all other terms and conditions apply team.. a check will be asked to upload provide. Site are not possible to Return an online purchase to a certified store or a certified or. The Crew means celebrating every milestone x27 ; s locations by country, city, postal code, and offices... Very harmful to our lab your birthday month ; repair frames should be grouped into shipping... Return in store at the cash desk s locations by country, city, postal code, address. And 22 Contacts Harold Washington Branch Manager contact 2: //au.oakley.com, Costa &. Care & amp ; repair in higher cost will not be excluded under the Australian consumer law, and. [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping more tax! The ability to select your preferred shipping method free +1 800 645 1300 Toll free 800... Preferred shipping method call Customer Care for a period of 24 months from the Pro! Can occasionally be delayed due to unforeseen circumstances before the below dates to receive service from the and! 618 R.C.S a check will be returned with your purchase from http: //au.oakley.com, Costa &... More before tax and shipping and performance eyewear view a company & # x27 ; s locations by country city! 30-Day Return period ( other than Electronic products ) retailer who sold you the eyewear, we will be from... Coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S shipment preparation: Copyright luxottica Group - 10182640150. Cost for lost or damaged frames them correctly aligned any time without notice ; s locations by country city! Period of 24 luxottica returns address from the date of purchase, so protection in your is.