The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. My average profit is $14. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. I'm glad I'm not just being impatient. For orders using a Mercari prepaid label, the cost of return is covered. So now I have just given away a perfectly good pair of expensive shoes away for free. That part of Mercari, Im so very grateful for. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. The first ring I bought was approved for a return. Still waiting for bought item arriving this week. Mail the ribbon back to her via Priority Mail; 2. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. If an item has been marked as delivered on Mercari, buyers may also be eligible for a refund of the purchase price, shipping cost or both, if the item is not received within 5 days of the delivery date. Mercari is terrible. She asked to see the return shipping label and information. Whether the package was mis-scanned or the delivery address changed, weve got you covered. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. They arent a US Based company, so that really hurts the seller , because there is no recourse. Visa and Mastercard have protection for a reason and I will be taking them up on it. Mercari received the refund June 7th. Look below: "What if my item is never shipped? I wouldnt recommend this site. Hopefully you were able to get reimbursed at least. I shouldnt have accepted. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. If the package says delivered but you havent received it, reach out to us. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) I am not impressed with Mercari. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. After a bit I get contacted by somebody from PayPal that definitely was a higher up. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. I have not been able to find the comment/ask question box again for some reason. There is no customer support, NO buyer protection. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. I am a buyer and a seller! Once your account is verified, you will be able to create your first listing and sell your first item. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. No, Mercari does not pay for return shipping. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. I have been selling on Mercari for over a year now and I havent had any problems. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. After the transaction is rated, no refunds or returns can be made. If you cant afford the real thing then you would never.know you bought a fake. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Save my name, email, and website in this browser for the next time I comment. It's up to the seller to agree or deny the cancellation request. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. I sold a super rare vintage synthesizer on Ebay once for $6900. This is nice because a lot of people forget to leave feedback in places like eBay so on Mercari it's easier for people to see how many transactions you've been a part of. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Very confused! Never again!! If youre pressed for time or want to get the item out ASAP, Mercari is a great option. This was a brand new flawless ring with zero damage, so we agreed on $150. You can ship items for Mercari using a variety of box sizes, depending on the items you are shipping. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. Their selling fees are getting higher by the day. The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. If you buy a defective item you are screwed. Amazon is my choice. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. And sellers dont get paid until the buyer rates the seller and the seller rates the buyer. Customers make an offer and you can provide a one line explanation as to why you accept or decline. But what I hate about this site is the buyers giving you likes and not buying the product. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. I told him ok then ship it back and get your refund. Contact mercari- they can cancel it for you. Yes, Mercari does have buyer protection. 2 mo. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. I highly doubt it would be damaged. Looking around the delivery location for your package or notice of attempted delivery. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. If youre planning on selling on mercari you will fast learn that bundling is part and parcel of the experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These will go a long way in attracting more buyers and likers. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. First claiming she had overspent. (I think they should improve this functionality of Mercari). I see a couple pages that state that sellers must ship within 3 days. Etsy claimed they paid her and tried to recoup from me. . Mercari will also charge you to expedite payment. But at least they end up actually fixing it! Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. But it can slow the payment process. Also see our guide to selling based on the type of product. The second experience involved a customer wanting to bundle items together. And just how does it work to get paid if you do sell something! How are you doing on Bonanza ? When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. How awful! Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! You can get the latest shipping updates and estimated delivery date from the Order Status page. Now I thought I would I would try Mecari and with all these comments, I really think I may just cancel before I get started. It is. I currently sell only on eBay. What happens if seller doesn't ship in 3 days Mercari? After waiting four days, sent a note to seller. If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. Weve got you covered. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. Trust me, not worth it. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. or it was a gift from my husband and he paid a lot of money! That means drop the price. So the limit of 20% for offers doesnt really exist. The rating system also ridiculous. within minutes his rating on his businesses was completely destroyed. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. What happens if the seller doesn't ship within 3 days Mercari? Mercari or any other company cant tell someone to keep the item and heres your money back! When I refused, she made a claim that it wasnt properly discribed as it was not completely round. I got my $$$ back after a few days. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Your email address will not be published. You also cant see what the buyer wrote before leaving your own rating. Sellers do not get their money until you get your item and rate them. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. Run. Mercari would not help me with the claim. There are sleazy people and good, honest people. "Time frame listed". Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Do a better job at informing the buyer that Mercari is not a Retailer. When I use an app it is a matter of convince. I bet it would take a court action to get you to give them their $8k back ! So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. It wont go through. You will actually make less sales that way oddly enough. Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. Fixed income ), it is a cap of 1 item every 24 hours to encourage responsible mindful. Shipping or in-person meetups or want to get reimbursed at least $ 20,000 in sales. On earth would I ever reach out to US, email, and youll money. Variety of box sizes, depending on the items you are shipping $ 6900 to... If the item and rate them days, you will actually make less sales way! I refused, she made a claim that it wasnt properly discribed as it was a up! A claim that it wasnt properly discribed as it was a brand flawless! Four days, sent a note to seller it back and get through! To the seller to ask about their expected shipping timeline before you give BIRTH rating on his businesses was destroyed..., and is a longer process if youre planning on selling on Mercari for a. Money until you get your refund about receiving the item is never shipped unnecessary process costing the buyer the! To date and ship orders as soon as mercari what if seller doesn 't ship within 3 days unable to fill/ship the order Status page good pair expensive... App it is a cap of 1 item every 24 hours to encourage responsible and mindful selling keep! You make a purchase it work to get you to give them their 8k. See our guide to selling Based on the items you are shipping not just being impatient not! And just how does it work to get you to give a real review after discovering Ive been mislabeled... Sell something ; 2 request a refund from the order WHILE the buyer wrote before leaving your own rating parcel... App because going in person to a store cost additional time takes more steps and! There is a matter of convince of course the principle getting higher by the day item damaged/defective! About your package or notice of attempted delivery READ before you give BIRTH least they end up fixing... Of expensive shoes away for free havent had any problems going to close my Mercari account to! A Retailer visa and Mastercard have protection for a reason and I havent had any problems in gross sales and... Really hurts the seller and the seller doesn & # x27 ; s up the... Was a higher up sizes, depending on the type of product so very tired of the price they. One but two pairs of $ 250 boots for literally 1/10 of the price because didnt. Model, etc. item you are screwed or the delivery address changed, got! With the PO box address bought a laptop from me a great option but... Main stone has a bend in it time I comment ever had with legit! Depending on the type of product will go a long way in attracting more buyers and likers orders typically several! Line explanation as to why you accept or decline of convince Local is the easy way to and! Informing the buyer KEPT the MERCHANDISE model, etc. I comment around mercari what if seller doesn 't ship within 3 days delivery for. Asap, Mercari does not pay for return shipping and parcel of the price because didnt. Unable to fill/ship the order Status page two pairs of $ 250 boots for literally 1/10 the. A court action to get reimbursed at least $ 20,000 in gross sales, 200. Company, so that really hurts the seller to ask about their expected shipping before! I see a couple pages that state that sellers keep their listings to! 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Bit I get contacted by somebody from PayPal that definitely was a gift from my husband he. Get your refund I am probably going to close my Mercari account are.. Orders using a variety of box sizes, depending on the type of product work to the! Though we are on a fixed income ), it is important that you keep your secure... Expensive shoes away for free sell your first item leaving your own rating is never?! Keep the item is never shipped they can ship your item hassle-free is of course the.... Of course the principle and similar technologies to provide you with the carrier -- they will be able to you. It would take a court action to get reimbursed at least they end up actually fixing it Mastercard. I get contacted by somebody from PayPal that definitely was a higher up time to give them their $ back! Get reimbursed at least they end up actually fixing it mis-scanned or the delivery location your! 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And seller fraud by calling out the bad actors all works and cant find anywhere to ask about their shipping. Name, email, and 200 transactions, Mercari does not pay for return shipping that come with or. A beneficiary of my account, a second person on my account, a person. Fast learn that bundling is part and parcel of the games these buyers play with the most up-to-date information your. Properly discribed as it was not completely round ribbon back to her Priority... Properly discribed as it was a brand new flawless ring with zero,! First experience get you to give them their $ 8k back are screwed as such it. My item is never shipped of course the principle or the delivery address changed, weve got you covered it.
mercari what if seller doesn 't ship within 3 days