The outdoor Seating Set is one of the most durable pieces we have ever seen. deserve their business. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. The nature of this complaint is the hard wood on the armrests on all three items. Are they even comfortable or a pain to use? The cost varies by item. No longer selling item. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Anyone ever deal with Raymour and Flanigan warranty? Rules Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Since. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables identified as such in the Company Details section of their profile. File a complaint to Raymour & Flanigan Furniture. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Items will be opened, inspected, and assembled prior to your pickup. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. For home dcor, arrangements will be made to exchange the item. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. strict standards for business conduct. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Raymour & Flanigan offers customers a massive inventory of products to choose from with many different home decor styles. |, Raymour & Flanigan Furniture and Mattress Store. Copyright 1997-2023 Ripoff Report. PLATINUM? We did purchase the Platinum Protection Plan. I needed a repair. This is a scam. Whats covered? This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Just had leather couch delivered and when reading what was covered under the $149. If this cannot be fixed it needs to be issued a refund or offered a reselect. It may not be copied without the written permission of Ripoff Report. Assembly is available on some shipped items but not all. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. Who's crazy enough to start this website? This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. We purchased a sofa with chaise in 2020. I will not be recommended this company nor will I be purchasing from them again. When I inquired about the return I was told that I will be charged $150 for the pick-up! This makes them some of the best to get if you are very conscious of your budget. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. They essentially called me a liar. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. Meanwhile on the website for the Plan it talks about how they will cover all damange from kids coloring couches with markers, etc. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. Shipping on mattress purchases from Raymour & Flanigan's website are also free. Not even two years old the frame on the recliner breaks. Secondly, delivery was cancelled by Fedex the first time, no reason given. Privacy Policy I'll let y'all know how this turns out. Therefore, you could be understandably curious. I informed her that I was unaware of this and never told. So they gave me the original price of the nightstand to work with. That they can't and won't do anything about it. Take your money elsewhere. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. Delivery includes unlimited furniture items and full white-glove delivery. Why Ripoff Report will not release author information! While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. 637 0 obj <>stream As we previously established, Raymour and Flanigan furniture are moderately priced. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Unsubscribe easily. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! In 2001 it was named Retailer of the Year by the National Home Furnishings Association. She also made the sales experience fun. "No questions asked," says King. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. Platinum Protection Plan; Mattress Delivery; Payment and Financing. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. How does this make any sense? So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. This chair is made from Kiln-dried hardwood and sturdy wooden frames further reinforced with hardwood veneers. Privacy Policy. Why can't I buy a cheaper one? Privacy Policy. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. It also has a lease-to-own program through Progressive Leasing. Compare these factors to determine which store best suits your needs. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. The stuffing on the cushion on the arm has already spread (after 3 wks!) Dont click on those slick Ads! 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. This compensation does. This mattress retailer offers a variety of payment and financing options to suit your specific needs. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. There are limitations involved in this program so you should review the lease agreement in detail. File your review. Donald C states on Sept 13, 2021 "UNHAPPY". For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. They're awesome! When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Unfortunately, Raymour & Flanigans mattress return policy is very limited. Consumers want to see how a business took care of business. I received my couch with a rip in the back part of the couch and a rip in the arm. 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