Is this the only higher priveldge club? For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. When the Diamond Elites eat? The pasta bar and tepanyaki bar are also made to order by a chef. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Are tween kids safe to walk from the pool to the gaming area on their own? From memory, I think we normally ate between 5pm and 7pm. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Please see our partners for more details. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Great review! We are going with a group of friends at the end of July, staying at The Grand. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Helmets are also provided. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. The Grand offers so much that you might not want to leave the resort. I think they just asked us, so I dont think youll have a problem with your younger daughter. Such a bummer! If so how was your experience with this. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Great review so useful, especially the part about allergies! We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. This is the seafood fettuccine with black ink pasta. . Views of the courtyard inside our building. Comfy two person lounger on our private balcony. Its the best I have found. We are traveling here early June and noticed that you are not in the Diamond Club? Share your feedback in the comments section below. We just had a drink in the lobby bar while waiting, and the kids played in the games room. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. There are two different games rooms that offer various activities. I would suggest downloading their app. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Hi. Did you feel this way or was it just a minor inconvenience? It tasted like a rich, creamy pumpkin pie mouse. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. You pay the same price, but we get a small commission for every booking. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! The pools are not very large at Sun but are right on the beach. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. You will live in bathing suits and coverups for the most part! Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). . It was a great way to start the day. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Review tags are currently only available for English language reviews. Even at the pools, the beers are served in tall non-breakable glasses. Unique day club area looked awesome but we didnt use it because we have kids. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. We like that the resort has opted for several smaller pools instead of one or two massive pools. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Fresh seafood selection at the Grand buffet, located in the Lobby building. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. We werent given a pager, but I believe they take your phone number if they need to call you. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. I cant remember the specific brand of water, but we had lots and it always was refreshed. . His heart of gold deserves the talent Gabino has. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. First of all, thank you for such a detailed, focussed, and amazing review. Perfect location for a late lunch. I hope this helps. We are traveling with our 4 boys ages 14, 17, 17 & 20. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Not as big as the Water Park at The Grand, but still pretty cool. The ocean views are amazing. Also the ride to the Beach Palace, can u pay for it with the credits? This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Secondly, are all the photos taken from your trip by you ? The desserts at the buffets are incredible. Thats a lot of squid! Yes, they do have a store that had various items in it. We talked to a number of people who used credits at the spa. And beautiful family! Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. Just ignore them and continue walking until you get outdoor. Layout: Resort consists of 3 hotels. Food was good and a lot of places to eat. Can they stay at the kids club alone while we go out to a formal dinner? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Its a spacious room with two double beds and a huge jacuzzi. What would you recommend regarding a sitter for children these ages? It doesnt work the same if you are staying at the other resorts. The floors are all marble, so it can be slippery if you drip water on the floor. We stayed in a Garden View Suite on the 3rd Floor. The Grill was suggested by one of the wait staff and we were not disappointed. Thanks for the great post. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. Dear Ron H,Five years of shared joy have made you come back to us every year. just one question, does the grand have an elevator? You wont even have to leave the resort if you dont want to lots to do. Very clean comfortable room, water slides, kids club, great restaurants. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Is it difficult to travel between the resorts and around the Grand itself because of the size? Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Just ignore them and continue walking until you get outdoor. My 6 yr old found upstairs pretty boring, more for the younger kids. Seafood options at the poolside buffet. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Are the pools heated since we have a one year old and dont want to end up in freezing pools. The little unexpected details do matter. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. The 80 min aromatherapy massage is resort credit eligible and was awesome. Cusco offers a variety of ceviche dishes. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. The waiter here was also great and very helpful. You pay 35 dollars each way by taxi to go there. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. We could eat this all day long. Thank you! Lets call it pretty potatoes. Your email address will not be published. We used the $1500 credit for dolphin swim and it was amazing. Thanks. Great job reviewing the resort. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. We still had plenty to do at the resort even though the big slides werent open yet. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Comfortable room, water slides, kids club, great restaurants to start the day while we go to. A detailed, focussed, and the kids played in the lobby while! Start the day vacation planners but on the beach at the Grand an. 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