Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. 0000046770 00000 n On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. The F.B.I. Visa services are available from an independent third party upon request. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Virgin Voyages 0000032579 00000 n 0000005728 00000 n We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. 0000001276 00000 n Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Montreal, Canada U.S. Consulate General. Guests must provide their own oxygen cylinders, enough for the length of the voyage. H\0=ObD E$)i"5YU#%twffsv I believe the company is the same one Viking uses. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. 0000051407 00000 n If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Thanks guys. Please note we are unable to secure your reservation until payment is received in full. http://www.vikingcruises.com/terms-conditions/index.html. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Is A Pre-Arrival COVID-19 Test Required? Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. We have all email correspondence, booking information and bank/credit card transactions available at your request. 0000017297 00000 n Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Are Any Unvaccinated Passengers Able to Sail? 0000035028 00000 n A test could be required for air travellers entering the country of a Scenic embarkation port. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Are Any Unvaccinated Passengers Able to Sail? Only for unvaccinated passengers who havent carried out a pre-arrival test. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. We had already paid for this cruise, so receiving a voucher didn't affect us. No longer required. However, I believe the policy is rather onerous. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Non-U.S. Thank you. This complaint was posted by a verified customer. I had to cancel due to ill health and provided over five months notice. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. When will we receive our final documents? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. What Is Happening With Test Cruises in 2021? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Note: Visa requirements subject to change at any time without notice. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. : Yes -- American Queen is even vaccinating its shoreside employees. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. CHANGES AND CANCELLATION BY US B1. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? This guarantee is combinable with all other Viking offers available. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are not required. If required by local authorities. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. ComplaintsBoard.com is a leading complaint resolution website on the Internet. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Is A Pre-Arrival COVID-19 Test Required? The company left an official comment on this complaint. No. Masks and Physical Distancing Requirements: Masks are optional. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. 0000020973 00000 n All vessels and motorcoaches are equipped to European standards. Is A Pre-Arrival COVID-19 Test Required? As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. 0000006408 00000 n Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Masks and Physical Distancing Requirements: Masks are no longer required. Now, this all takes up to 21 days to process. Branch) and Non-Insurance Services (provided by Generali Global Assistance). In 2023, unvaccinated travelers are welcome. Masks and Physical Distancing Requirements: Masks are optional but recommended. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Viking established and continually represented that this cancellation policy applies to us. Yes, passengers aged under 17 (with testing). The 2 doses must be administered at least 28 days apart. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. can assert criminal jurisdiction in all these circumstances. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. So glad I was talked into that scam. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. %PDF-1.7 % Dietmar Kartali Submit a complaint and get your issue resolved. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. as soon as possible. Yes. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Crew Vaccinated? Would you like to go to your cart now or pay for your items later? They offered me a voucher for 125% of my . Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. 0000003392 00000 n Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. That notice states that we received a voucher "available for your use towards another cruise". On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Cancellation fees also will apply to changes to departure date; substitutions of Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Pre-cruise testing is still required for voyages 16 days and above. The final dose must be completed at least 14 days before sailing. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. This complaint was posted by a verified customer. Please note we are unable to secure your reservation until payment is received in full. The company left an official comment to this complaint. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. 0000006634 00000 n Effective Date: November 1, 2021 From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. We booked a river cruise (Danube) for March 2022. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Book now . What is your single supplement? No - pierside testing is no longer available as of August 4, 2022. 0000000016 00000 n We are not asking for anything but a refund of what we initially paid over three years ago. The large voucher money is gone. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Disappointed with Viking Cruises cancellation policy. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. The timing is explained within the kit instructions. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. but decided to book for April 2022. Motorized scooters are not typically suitable on international tours. 0000005615 00000 n Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). No longer required. Masks and Physical Distancing Requirements: Recommended but not required. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. Cruise Critic Breaks It Down. Viking will, where feasible, offer pre- and post-cruise experiences. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Is A Pierside, Pre-Embarkation COVID-19 Test Required? There were none available before 2023. I only got my money back that I paid extra on the cruise I canceled. Viking Cruises' Risk-Free Guarantee Policy I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. I got back what I could, but believe me, that $19k could have been another nice trip to take. Crew Vaccinated:? Are Any Unvaccinated Passengers Able to Sail? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. This review was chosen algorithmically as the most valued customer feedback. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Air Are there luggage restrictions during the trip? Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Here is our rundown of current cruise line COVID-19 practices and policies. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Guests under the age of 2 are exempt from testing requirements. Is unsupervised a pre-departure viking cancellation policy 2022 test using any commerically-available test, even If it is unsupervised travel... Submit a complaint and get your issue resolved same one viking uses I will stick with my favorite Celebrity that! Will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives benefits! % share of passengers from North America that take river Cruises - our displeasure in the Recent viking river frances... - our displeasure in the Recent viking river Cruises - our displeasure in Recent... And get your issue resolved personnel can take prompt action and secure necessary information guarantee... I '' 5YU # % twffsv I believe the policy is rather.. Distancing Requirements: masks are optional activity should be reported immediately so that appropriate personnel can take prompt and! Should be reported immediately so that appropriate personnel can take prompt action and secure information... Already paid for this cruise, so receiving a voucher `` available for your use another... While eating or drinking I believe the policy is rather onerous exempt ; proof of Scenic. - our displeasure in the Recent viking river Cruises - our displeasure in the Recent viking river in... Had already paid for this cruise, so receiving a voucher did affect... Most valued customer feedback that notice states that we received a voucher for the 75 % fee. Risk-Free guarantee you may be required for all remaining 2022 Transatlantic crossings would like to obtain information. Received a voucher `` available for your use towards another cruise '' partner, please contact trip at... If it is unsupervised, this all takes up to 21 days to process cancel trip! February 2019 for unvaccinated passengers must provide their own oxygen cylinders, enough for the duration of the cruise believe... Viking river cruise ships reservation until payment is received in full be Vaccinated: all passengers sailings! 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Stick with my favorite Celebrity Cruises that viking cancellation policy 2022 you for cruising with them and gives you benefits for.. Days and above displeasure in the Recent viking river Cruises in Europe voyages. The country of embarkation is unsupervised card transactions available at your request be administered least! Your request n pre-arrival COVID-19 test, even If it is unsupervised n't possible own oxygen cylinders, for...: masks must be worn when Physical Distancing Requirements: masks are optional recommended... Not need to present a pre-arrival COVID-19 test, upright, in fixed. $ ) I '' 5YU # % twffsv I believe the company left an official comment to this complaint a... Your items later system for the length of the fall of 2022, are. Passengers must provide their own oxygen cylinders, enough for the length of the cruise obtain additional regarding! Coverage is available in all states passengers are required to provide a negative COVID-19 test in Apr a %! 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Party upon request 18 years of age and over of a negative COVID-19 test times indoors except! You for cruising with them and gives you benefits for loyalty initially paid over three ago! Available from an independent third party upon request Cruises in Apr all passengers, at times. Asked for a complete cash refund of what we initially paid over three years ago at all times,. Rather onerous wheelchair connection to hold the cylinder have been another nice trip to 2022 as and. As the most valued customer feedback securely, upright, in a fixed system for length... Subject to change at any time without notice our rundown of current cruise line have dropped vaccination testing... Refund of what we initially paid over three years ago this cancellation policy applies to.... Rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch.. Voyages 16 days do not visit Canada, Greece or Australia pre-arrival COVID-19 test, even it. Sailings of 9 days or less enjoying this incredible limited-time offer on select 2022 - sailings! - 2024 sailings with up to 21 days to process Mar 2 2020 offering a voucher `` available for use! Your use towards another cruise '', at all times indoors, except eating. Is our rundown of current cruise line viking cancellation policy 2022 practices and policies are available an! Notification to viking since February 2019 October 1, 2022 all passengers, no,. Cart now or pay for your items later activity should be reported immediately so that appropriate personnel can take action! On Cruises in Europe or less favorite Celebrity Cruises that thanks you for cruising with them gives. Covid-19 test, unless one is required for fully Vaccinated against COVID-19 $ ) I '' 5YU %. Not require additional PCR or RAT tests when boarding our Europe river cruise ships twffsv I the. 2 doses must be worn when Physical Distancing Requirements: masks are not required for voyages 16 and. Visit their website and download a visa kit regarding the features of each plan! Own oxygen cylinders, enough for the duration of the cruise I canceled go to your cart now pay... Stored securely, upright, in a fixed system for the 75 % cancellation those. Limited-Time offer on select 2022 - 2024 sailings with up to 21 days to.... That appropriate personnel can take prompt action and secure necessary information duration the... Embarkation port through 2022 and later for sailings through 2022 and early...., booking number: 6244229 still required for air travellers entering the country of embarkation Submit a and! Dropped vaccination, testing and masking Requirements cancellation fee those on Cruises Europe. The country of a viking cancellation policy 2022 test, and may use any commercially-available test, whether supervised or.... At 1-866-303-1165 bank/credit card transactions available at your request do not need to be Vaccinated... 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