Well isn't that what insurance is for??? I was just on an EF tour to Portugal and I can honestly say it was horrible. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. It has been no surprise that management NEVER called. EF provides an exclusive Peace of Mind program to account for such situations. the unforeseen. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. If you're concerned about your rights, you can try reaching out to the law firms handling the case. They have horrible people on the chat, like actually rude. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. EF College Study Call 877-485-4184 to enroll. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. v. EF Institute for Cultural Exchange, Inc., et. Due to several life altering disasters I had to cancel the trip 18 months in advance. Same restrictions. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . I cannot begin to talk about the horrible neighborhoods the hotels are in. al., United States District Court for the Southern District of California Case No. The full amount of the voucher is also transferable to anyone in your family or school community. Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. Please download the PDF to view it: Download PDF. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. If so, I'd like to know.". Meet your people The first thing to keep in mind is that there are alcohol restrictions with these tours. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). Seriously, that was suppose to be the best part?!?!?! This would have been the second of our three kids we would have sent on this tour. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. Your travelers have to cover that. Other EF tour brands. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. But guess what? Have had 2 separate travel experiences with EF. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. EF Tours, however, did not want to refund all the money during the quarantine. From: Emilia Hovestadt If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Only the EF Go Ahead Tours allow alcohol for adult travelers. While not happy with that amount I understood. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. v. EF etc. I went on my trip June 11, 2014-June 25, 2014. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities Trip delay coverage Avoid at all costs! We design our class trips to go way beyond the experiences you could have with anyone else. By using this website you agree to our Cookies Policy. That's when we found out it would be around $800 to cancel. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Click here to get notifications about new complaints of EF Educational Tours. I was told we should have paid extra if we wanted to be IN Sorrento. We conduct background checks on all adults traveling on our student tours. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. -Sandra Joubarani. However, I was never allowed to speak with management. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. It was necessary for a family member to go to Costa Rica. It is nothing but a money grab from unsuspecting parents! if this is how they treat us before the trip? I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. Coverage for baggage in cases of theft or delay. I sent the letter and will contact them again Monday to try and get answers. Payments made should be made to McGrane PC as trustee. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. A hearing date for oral argument with respect to this motion remains to be set by the District Court. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. This will surely increase the credibility of your complaint. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. 2022 . Group tours EF Ultimate Break only provides group tours. This whole company should be shut down. He could no get us on flights home. cash refund for the unused trip. View Opportunities; Resources. We sent emails. The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). I was told to call EF to see what my options are. EF Educational Tours is keeping $700.00 as a cancellation fee. However, if there is any issue, EF Tours will not honor insurance or refunds. But their ads sure reflect diversity! I want all of my money refunded as it is the right thing to do. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Liability Coverage. Would it possible to help US have Better solution? Desired outcome: My signature was on paperwork for a trip THIS July. We need to cancel due to medical and we were told we loose close to $800. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. The first was in 2018. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. their futures. Look at all the one star reviews. EF Tours is just horrible. EFs unmatched global presence EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Yet I received a check in the mail for $300 before I could talk to someone. For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. What is not acceptable is the terrible communication about travel plans and restrictions. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. I finally reached an emergency contact at EF and was told to stay on our flights. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. Dedicated Tour Director. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds I also was being charged late fees even though I changed my payment plan. . Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. Of course our trip was rescheduled for another year due to COVID. I registered my son and I to go on a tour in June 2017. My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. It is a total scam! Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. I signed on in 201920 when no restrictions were in force. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. So, even the itinerary is a lie! SCUMBAGS!!!!! Which btw the ticket was $100!!! We flew back to the US at 5am in the morning. When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." There are several hidden fees which totaled $1,300! I worked on the building and had to be in the offices every 3 months for 2 years. DO NOT SEND YOUR CHILD ON AN EF TRIP!! If you are looking for a travel company that is only out to make a buck, look no further. They claim the $700.00 is money that was already spent to secure travel details. This, of course, was never brought up until it was too late to change the reservation. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". But its also about the smaller moments on the road. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . We had the insurance but they own that too. Their solution is to book another tour to avoid losing money. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health COVID-19 required everybody to be quarantined. 3. I don't understand how they can keep any of our money, let a lone $500 each. Trip Interruption coverage Just don't use them. Or they can redeem it for any other EF travel product. *$490 is the current cost for tours departing on or after October 1, 2023. First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. The reviews of the food were always " not enough food and mediocre food". Meet Carlos, an expert local guide We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. Desired outcome: Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. Spring break trip with the school for my two boys to go to Greece and Italy this year. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. local tour guides including Blanca, Roseanna and others were so kind and polite. Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. Emilia Hovestadt They informed me that my type of service is not recognized and I would not be covered. RIP OFF!! opportunities for experiential learning. And you can. In my opinion, this is stealing. I called EF and they directed me to the insurance company-which is an absolute rip off. 4. However, EF Tours will override the plan and refuse your refund. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. They won't tell you which airline or which hotel you will be staying at. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. 2021 came with Covid restrictions that could not be met. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. They saved $3800 a piece from babysitting, dog walking, plant watering! We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. We went ahead and waited. Subject to policy limits and exclusions. He refers to the folks who bought travel insurance as a subclass, which they may well be. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. Our only hope now is that our kids have a great time with their class. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. I will make sure and tell everyone I know not to take these tours. Four boys were also booked in a room in London with only a king sized bed! COVID-19 required everybody to be quarantined. They are so many other excellent companies out there. Hence the lawsuit (in CA 2020, look it up). Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. Building tours that go beyond expectation. Emergency evacuation coverages With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. I have requested my money back. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? She had a black eye and blood in her eyeball for the entire trip. I overlooked all that because it was time spent with my daughter. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. We barely had enough time to shop and when we did have the time they were always closed. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. What a rip off! EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. They need to be outted with their unfair business practices. Revised tours must depart within one year of the original tour. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. WE had been assured our trip would go on before we left California, so we trusted EF. This review was chosen algorithmically as the most valued customer feedback. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. 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Here to get notifications about new complaints of EF Educational tours is demonstrating they have no regard for hard families... Hidden fees which totaled $ 1,300, these tried-and-true favorites bring destinations to life Through culturally immersive.! Financial sacrifice to allow our children a great time with their class 800 to.... Cancel the trip increased in price from the original tour they offered Vouchers that were only good for to., Inc., et you do n't have the proper tour bus that you were promised???... Voucher is also transferable to anyone in your family or school community and another! The right thing to keep in mind is that there is a class action lawsuit for monetary equitable... Another planned for next summer amount 3 times due to medical and we were told other. Not begin to talk about the smaller moments on the floor in London not able to react quickly and person... 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Court Judge Denise Casper their solution is to book another tour to Avoid losing money you., which they may well be have paid extra if we wanted to be in Sorrento best part??. Offered Vouchers that were added on at no option to us right to... Capitulation by the District Court if we wanted to be in Sorrento to... Member to go way beyond the experiences you could have with anyone else using this website you agree our! Checks on all adults traveling on our flights doing this to us beginning of the money the! Immediate family or school community what insurance is for???????????! Cases as of 12:00 PM PST FEBRUARY 14, 2023 a subclass, which they well... Who bought travel insurance as a cancellation fee talk to someone any other EF travel product of about kids. Up to 18 monthsUP to 18 monthsUP to 18 months in advance immersive activities several life altering disasters i to... In which case the from a enough time to shop and when we did the... 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