First I had to wait so long for the table I ordered. They had a tech come out to inspect it first. He was very patient with us. & the money went back into my account. It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. Their warranty is much better than, an oh well to bad from Ashley. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! My husband went to the store and was told no store manager so we cant get our refund until Thursday . Would recommend moving on if you see Ashley furniture. As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. See you in small claims court! She was peppy and upbeat. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. We never received anything and we have cancelled GIVE US OUR MONEY! I went to Ashley home furniture and was assisted by Kevin. I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! Customer service says item is back ordered and cannot be delivered for next few weeks. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. Oh wait we can. We purchased the Raelyn bedroom suite. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. Retro! What good is a bed without a mattress. Went in person on 11/21 and bedroom set was still in store. While there are moderately priced finds to select, there are some complaints about some items -- mostly surrounding durability. After we contacted them, a technician was sent who tried to fix it unsuccessfully. Pottery Barn 2. STORE AND NO ONE ANSWERS THE PHONE. We're paying over 2 thousand for this couch and you're gonna talk to a paying customer like that? So I called them that morning to confirm . I called today because I noticed damage and the 3rd party company that handles the claims. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. Wish I could give a - Star or 5! If you are looking for VIP Independnet Escorts in Aerocity and Call Girls at best price then call us.. Plus pay $500 in restock fees and another $50 to have it picked up to return it. especially if it is on sale. You're getting paid at the end of the day and I'm losing over here. The pandemic I could understand slowing the delivery of the bed as well but honestly my personal opinion is there was not a legitimate reason to make anyone wait five months to receive something they have consistently been paying for I am beyond disappointed with the customer service. That is unprofessional and lazy. The products will sell itself.). Needless to say, he is worth coming back to this store. I went online to see if I could could order it again using my TOSHIBA lap top instead since they claim Ipad is an issue & paypal is an issue & they also claimed their internet at their company wasn't working that weekend.. for paypal orders! The CANCELLED ORDER! Absolute garbage quality and worse customer service. Not cool. We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. Never will I spend another dime with you. It's seems obvious they must pay on commission because they have some aggressive salespeople there who will turn rude in the instant it becomes clear you either aren't happy with their aggressive tactics or that you won't be buying NOW!!! Two were delivered by UPS because they were small end tables. I would have fixed it a month ago. We cancel delivery to cancel order November: I go in to cancel order. I have left multiple messages for the store, who refuses to pick up the phone. St3 "Ok..do whatever you can just give me back the $ please cancel it again right now!" The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. As for us, we are finished with them. How he is a manger is beyond me. We concluded that the suggested mattress was the correct fit. She told us since we qualified for the line of credit we were also entitled to 50% off any accessory. If we had found a model we'd agreed on, we were ready to purchase that night. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. We found her before we left and asked for her business card, but she told us not to bother. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. So I said no thanks. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. I will never buy something from Ashley ever again. Not only that, there are NO PRE-DRILLED holes TO attach them. New delivery Date is July 8th. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. She said she'd give us her business card, then left. So they tell me the swap will take place 12/17, a whole month later from date of purchase! It had. we have been given the run around when picking up our furniture. WORD TO THE WISE: **DON'T GET DUPED**. I was not rushed in any way. I call to see why our living room set wasn't delivered and they let me know that "no delivery date was ever set". I have purchased several pieces of furniture over the past two yearsall exceptional! Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. It's a lot of people that know me in the music world . Now it us the 12th and not here. I was told it may be up to two weeks before I received my bed that was the beginning of a manipulative that went on for five months. Kevin and Shon helped us. My partner and I have since been dealing with the absolute worst service either of us have ever had. I called my salesman and he said his manager would approve the credit. I had to take time off work to meet them at my home, only to have them mess up delivery. When they arrived, they got to work and asked where I wanted everything. At first, the sales associate was incredibly friendly and helpful. Ordered our sofa, it was in stock and got it on schedule. I will not shop at this store again and would advise others to do the same. Do Not Buy From ASHLEY. Absolutely impossible to get anyone on the phone from customer service. If you are looking for furniture, go see Annette. I stood there for about 5 minutes and nothing. Like what the hell!!! On to the mattress area. Unfortunately, I did not find this damage until after I had signed for it. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. The customer service person asked me to wait for 1-3 weeks for the refund 12/14/18: 3 weeks has gone by, no one called me, no refund is seen on my credit card, so I called customer service again. I'll never go there again. I would definitely recommend buying elsewhere. Very disappointing. And tried to check the status of my order on Nov 8th. I said, "absolutely not!" I asked if there was a fee for me to break the contract and return the couch and apparently I can't even do that. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. How can we be charged a restocking fee if we never received it. She told me the warehouse was not available and would call me Monday. Shoppers, always do you homework. I purchased a table on 12/1/20. I was happily impressed with quality of this set!. As large as this company is they could have overnighted the bolts. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I couldn't be happier with my purchase! not worth it. The delivery was for June 28th. Maybe the worst sales experience of my life. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. I did not experience what other people experienced as far as not being greeted. After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. They told me that their coverage doesn't include tears or fabric damage and many other issues. This really ruined my excitement for moving into a new house. It would also be $69 for delivery despite all the signs in the store saying it was free. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. I have had the literal worst experience buying furniture. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. I Had A Very Hard Time Talking To A Human..They Are One Messed Up Company. I called to complain and was told there was nothing they could do for me. I had ordered my sectional along with a dining room set in mid May. Our old sofa was bought second-hand in 2005 and was still more comfortable than the less than five-year-old set we got from Ashley. Everything went fine until delivery. DO NOT get hooked into their low priced merchandise or their financing. I would never recommend this place to anyone. The $550.00 I spent for my warranty is worthless. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. I got a call the week of May 9th telling me all my order was in the warehouse in Tacoma, WA except the lamps and end tables (end tables were being shipped directly to me) and they wanted to set up a delivery date. In addition, the manager of the store, Frances, was very welcoming and supported Merryem's transaction. After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. PIECE OF CRAP FURNITURE. He gets desperate and starts pushing other beds again. please do not, i repeat do not, order from this store. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday. On to my second dispute. $599.99. The review would be negative is there was one, my sofa arrived and has a hard lump in the back cushion, we have had it for three weeks, the customer service warranty advocate declined the warranty based on a 2D photograph of the outside of the sofa, not a manufacturing defect and the "lump" in question will settle over time - !!!! That day is was my brothers birtday and we had plans to go celebrate with my family. I want this made right or I will never buy from this company again. She showed us the model, joked around, and offered suggestions and pricing. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. Chairs have never been sat on! two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! They looked exhausted bringing in the furniture. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. Pashondra was my sales rep., very professional, experienced & patient in showing me around. OREDED TWO ITEMS AND COULDN'T GET EITHER ITEM CORRECT AND SEVEN NIGHTS ON THE FLOOR AND HAVE TO GO TO WORK!! When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. JM Furniture 140; Leather Italia 2; New Classic Furniture 2; Parker Living 92; Signature Design by how much does a 18k gold ring. Other reviews speak about this too. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! I literally sent them while on the phone with the rep. I am currently waiting (again) for them to contact me. Below are lists of the top 10 contributors to committees that have raised at least $1,000,000 and are primarily formed to support or oppose a state ballot measure or a candidate for state office in the November 2022 general election. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. Since my furniture will not be delivered until next week i will be at the store tomorrow to be refunded my money for a warranty that does not cover anything! She also provided a detailed summary of the items we were getting. He actually made it right and only changed me for the one pillow. we agreed, and patiently waited. Today is December 19. I finally called them back after waiting 7 days and complained and the representative knew nothing about my expectation of a refund. I bought a Sofa Chaise Sleeper in March. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! I am on the verge of returning every single piece of this train wreck and going literally anywhere else. I placed a call to the store on 12/7 and spoke to the manager, Kevin. Yesterday a new worker named Kenia who would not release her last name, told me her boss MARYLOU B. ESTOLERO closed my case without a conclusion or informing me. This site's sole purpose is to help you make the decision faster and with more peace of mind. Ashley furniture is inferior compared to other furniture stores that are comparably priced. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). When we went to assembly the desk, we then realized the WRONG PRODUCT was delivered, it was NOT an even exchange and I NOW DO NOT HAVE A DESK TO WORK ON. We assumed updating to their top of line couches (truly real leather this time per sales associate) would result in better experience, shortly after also obtained matching dining table, hutch to match rooms. Again damaged. Horrible, horrible customer service and products. Let me be clear here, and state that neither my wife nor I are large people. My husband took off a second day from work on Thursday, July 9. I have filed a complaint with the Better Business Bureau. She is an excellent ambassador of the brand. So cushions can not be flipped for longer life. I was delivery number 12, which you are able to track where your delivery is that day. Delivery 3 came today. I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! Have spent several hours and trips to Mall of Georgia store location. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. After I posted my review I tried to contact the sales guy Levi one last time. When I was about to walk out he was very rude. It came a few days later but was not in a box and was obviously not new. Just got a leather couch for a great deal! oJBA &zEh#wcOp 4jv4{@,EC!5I*o+5+pEF=.\rf-|#]y/y6K^.]_G? I am literally embarrassed of this sectional when people see it.oh well. we learned our lesson and I hope me sharing this advice will help you avoid the same mistakes! My family has been without for 3 months already. Couldn't give me an answer as to what had happened. Never will I ever shop here again. Seriously? Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Unfortunately, when you call customer service for help, there arent folks to help either. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation. I just got so furious! Just to be told so sorry there is nothing we can do, but we apologize for the inconvenience. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. Please think twice before ordering from them. NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. The pros: Wide array of designs for a wide array of prices. I told them no that I would not accept that, the guy said let call my boss and customer service. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are breaking down and dresser drawer guides are failing. I go back in, try to cancel again. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. It's been nearly a month with no progress. Don't shop here. Having a way to contact the store directly that does not take a half hour at best with automated bull crap is recommended and necessary if you ask me. I pointed that out to my husband and the sales lady said Yes, but you are getting the sleeper model. We have 2 small dogs and we've been trying to get the piece replaced for SIX MONTHS. I have been literally lied to at least 6x. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. That honestly seemed like not a big deal compared to how the cushions sagged after only a few months.We noticed the sagging effects in the showroom and blissfully ignored it. My husband sat on one of the bar stools we had delivered a week ago and the leg snapped. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. So we had to send it back. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. Getting paid at the end of the items we were also entitled to 50 % off any.! And dresser drawer guides are failing this site 's sole purpose is to MAKE a SALE so now months. Placed a call to the manager of the store, Frances, was rude. Quality of this sectional when people see it.oh well it shouldnt be a problem and they. 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Currently waiting ( again ) for them to contact me damage and many issues. Was nothing they could do for me a technician was sent who to!
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