does using live view incur cooldown? Ive emailed from the app and no one responds. Powered by Discourse, best viewed with JavaScript enabled, Outdoor Cam NOT detecting or recording motion. Weve seen many users are having issues with motion trigger and event videos on the WCO. If none of the above works, hard reset the Wyze device. That is where you set the SD card to record continuously or event-only (1 minute segments). you wrote with the latest update we need a bit more information to try and trace the issue. Settings -> Event Recording -> Smart Detection . Wyze Cam Outdoor not recording events - Cameras - Wyze Forum Under "Smart Detection" we have: Person Detection (unclickable/greyed out due to restriction below) . If thats the official avenue than something is broken with the process. this is a reply to a thread from last year so im doubting it is the same issue, but Im sure we can get down to figuring out what it is. Videos are securely uploaded to the AWS cloud via end-to-end encryption and are accessible, Wyze has announced a new subscription service for its home security cameras although it's delayed the launch due to unspecified critical issues. Soon, instead of limiting users to 12 seconds of recording every five minutes, subscribers to Wyze's. For the SD card storage, go to the camera settings, then Advanced Settings > Local Storage. Login to your Wyze Cam; Tap the Settings Gear Icon; Go to Advanced Settings; Toggle the sound option on. These are played back in the Events tab. I am so annoyed at this point . or image sensitivity to high? If Cam Plus still doesn't record anything, navigate to Account > Help & Feedback > Submit a Log. How youll see a timeline under the video frame so you can go back in time. This is showing in both modes, night and normal, Wyze Cam Outdoor - Battery life - Troubleshoot with WYZE, Is detection zone not working for the outdoor cam, Wyze Cam Outdoor - Not recording motion - Troubleshoot with WYZE, WCO base not strong enough to hold camera :(, https://global.discourse-cdn.com/wyze/original/3X/5/d/5d2a22bb512ee8e33dda121e53978230732c6f94.mp4. The 2 methods have different PIR angles, which can result in very different detection areas. I was also clear the cache for the wyze app just to get rid of any possible residuals, Am also having issues with the cam being off when I dont open the app for a while, and missing alerts, motion detection or sound detection recordings. to correct it, i perform the following steps with being successful about 90+ percent of the time: i always do it in the order provided below go to notifications settings page turn off all notifications which are on back out to the main settings page go to event recording page if you have cam plus (not cam plus lite as this will be handled in When replying to the forum by email, it is best to remove the signature block yourself before sending. Reboot the device by unplugging it, and plugging it into the power source again. Tap to toggle on the button next to Detects motion if you want the camera to record a video clip when detecting motion. Also should we take this to mean that the huge backlog of support tickets for this for many people is no longer the official support channel? I have purposely walked in the view of the cam, turned up the sensitvity and it still misses 99% of the events. Cloud motion/sound event: These are enabled in the camera settings (gear icon) > Event Recording. All my Settings are right and I have a ticket in with you Wyze. It sounds as if your detection zone is on set to on. Wyze Cam 3 Is NOT recording events - Ask the Community - Wyze Community This will ensure your Wyze Cam doesn't miss any events. If your Wyze is not recording events, refresh the device and check for updates. I can walk into the cameras range and I get an alert on my phone, but no event is recorded. i have been trying to figure out how to set these to get the farthest, fastest image i can get. Welcome to the forums! The SD card in the base station has thumbnail photos of the event, but no video. Unplug the camera's USB cord, wait 5 seconds, and plug it back in. Wyze Not Recording Events: How To Fix [2022] - BlinqBlinq Follow these steps to refresh your Wyze Cam through the Wyze app: 1. Why isn't my wyze cam recording events anymore? I can't seem - Reddit The forum software attempts to automatically remove email signatures but it is not always successful. I deleted the wyze cam and re connected it and it worked for a day and then after that it did the same thing. Are you referring to cloud event recording or recording to the SD card in event only mode? ( you can visualize it in Wyze App camera settings detection settings The green area ). Here are the steps to fix the problem. Tap on your camera, then the Settings gear on the top right.Tap Event Recording, then make sure the Detects Motion toggle is ON. The one that was replaced in the front now works just fine *knock on wood. If the issue persists, try increasing the motion and sound detection sensitivity or disabling the detection zones. Hi, so my new wyze outdoor cam seems to mostly catch events, except a few times it hasn't. i have it near a ring doorbell, so they mostly catch the same stuff, but the wyze seems to miss stuff. This likely is a hardware defect. A few reason why I'm using wyze cam v3's instead of eufy is actually 2 reasons . All my cameras did an update and it fixed the issue. Tap on the Restart option towards the bottom. If your Wyze Outdoor Camera's motion detection sensitivity is set to Low, the device will only detect and record large motion events. Increase the Motion Detection Sensitivity Another reason your Wyze Outdoor Camera isn't recording events is because the motion detection sensitivity is low. https://support.wyzecam.com/hc/en-us, Yup, I knew that, just ruffling yur feathers a little bit. OK, I just saw my reply. I received zero notifications, which are also setup. Click here to watch -, If the video does not play, copy and paste this URL to your browser 20200814_154142 (1), A few things to also note that was not included in the video -. Check the event recording settings such as the motion detection feature and scheduling options. We made a quick tutorial video that can help with quick troubleshooting. For normal use, we suggest starting with upside up by attached the top fo the camera to the magnetic base. Everything is up to date, Ive uninstalled the app, tried it on a different phone, and hard reset the cameras with no luck. There is an image of a wheel next to my name. Wyze Cam Not Sending Alerts - What to Do - Alphr That is only for the cloud clips. #713086. I can exit out go back in and it's the way I set it again. I usually receive a notification from my other Wyze cams within 15 secs. If its consistency you want, look elsewhere. I can exit out go back in and its the way I set it again. Can anyone help? It stops recording events and when I go back and look the schedule is 17:00 - 17:00 the next day which is fine but the motion and sound is off. there had been no events for over an hour earlier, so it shouldn't have been . Wyze Outdoor Cam Not Recording Events? (Solved) If this doesn't happen, go ahead and tap the gear icon in. How do I connect my WYZE camera to the Internet? This is played back by pressing the View Playback button on the live stream. motion capturing should not consider live views in cooldowns if it is. Can WYZE cam record more than 12 seconds? If the issue persists, try increasing the motion and sound detection sensitivity or disabling the detection zones. How long will a 32gb micro SD card record? Open the app and navigate to the Livestream tab of your device. the only thing i can think of is that i was using the live view about a minute earlier, and i have the cooldown set to one minute. There are three kinds of recording available in the Wyze app: Cloud motion/sound event: These are enabled in the camera settings (gear icon) > Event Recording. I need something dependable, and I cant trust these cameras to record whats going on outside my house. The 2 methods have different PIR angles, which can result in very different detection areas. Wyze Cam Live Stream Working but not recording - reddit Place for camera is important because it uses PIR as trigger. You can also remove the card from the camera and view or download the 1-minute video files on a computer. Is Wyze doing the right thing and refunding peoples money for the outdoor cam? If you mount the camera under the ceiling, you can choose either upside up by using the top magnet or upside down by using the bottom magnet. i think in my case though, the reason why i opened the ticket, is that it occasionally, just seems to completely miss events. Do you want to post a video here ? How do I print a Powerpoint Without Borders? You would either need more/different PIR sensors or they would have to go back to pixel based motion detection which is what causes the false positives. As Ive said Ive spent many hours trying to get this to workthe Cam works fine otherwise -with a very clear picture. How do I turn off the sound on my WYZE camera? To do so, go to the Wyze app, select the first camera from the list and see if you're automatically prompted to update your firmware. I dont know that you can contact support from app. Keeping this in view, why is my WYZE Cam not recording events? 2. . Hi all. I have seen some reports of installed microSD card interfering with normal camera function. it is still the official support channel. Yes I know about PIR sensors, Im saying in general for the masses a more realistic and official WOC PIR detection diagram would help clear up a lot of peoples confusion. #720768 Do not live stream when testing. It stops recording events and when I go back and look the schedule is 17:00 - 17:00 the next day which is fine but the motion and sound is off. microSD card recording: This is enabled in Advanced Settings > Local Storage and can be set to continuous or event only recording. Did cleaning the app cache worked? The depection in the app is not very close to reality for a PIR sensor. It is viewed by tapping More and then the Album button, or by leaving the Wyze app and viewing the Wyze album in your phones photos or gallery app. Instead, tap the View Playback button on the live stream view. Sounds like the same issue I had with 2 different cams along with many other people. I cant help but wonder how Wyze came up with the requirement for the detection zone Shouldnt we be able to encompass the entire view area ? How many WYZE cameras can I add to the app? Camv3 not sending notices, not recording an event - Wyze Forum PIR is very different from V2s pixel comparison. I followed all of the instructions for setting up motion detecting. Do NOT put WCO behind windows, PIR does not work well behind glasses. Thats just creepy. Dont get me wrong, its great to finally have an open channel, but what about the seemingly large backlog of existing tickets? If you run into issues, pls post here, and well be here to help. It is more sensitive when objects move across , vs toward the camera. Wyze Cam Not Recording to SD Card: How to Fix [2022] I went on the cloud option to see any recordings and there arent any. You can force the camera to install it from the card. Affordability and one feature that you can't do on eufy app is grouping cameras like on Wyze . Most of the time, the Wyze no recording sounds issue is related to the record option toggle that people usually mistakenly disable, so you need to turn it on. I move my hand directly in front of it, tried further awaythe light in the back doesnt light up at allit must be a defective unit. Cameras Not Recording Events and Not Recording to SD Card - Wyze Forum It takes almost a minute to receive a notification on my phone after I walk in front of it. Tap the toggle next to Detects motion so that it's set to on. 2. My event recording not working - Cameras - Wyze Forum After this most recent update (version 4.9.6.156) one of my wyze cams suddenly stopped recording events and it won't record to the SD that's installed. Check the event recording settings such as the motion detection feature and scheduling options. My case is in progress (replacement already sent out), These were my tickets Im assuming its an app issue. Wyze Cam Outdoor - Not recording motion - Troubleshoot with WYZE After it installs you can then update the firmware back to the latest. not often. BTW, was your camera mount upside down ? I had to play with the detection settings in the app to get my camera to detect motion. The camera is good but the firmware needs improvements! if so, maybe it missed them because i had been just using the live view? If your Wyze is not recording events, refresh the device and check for updates. is it just event or is it Sd recordings as well ( if you happen to use an sd card), Powered by Discourse, best viewed with JavaScript enabled. my event recording will not work. There are three kinds of recording available in the Wyze app: More info on setting these up can be found in the Support Site. Why is my Wyze Cam not recording events? Didnt see this earlier, what type of camera are you working with? You can dial it to FAR to test. Can you let me know the ticket number and I can look into it. The 12-second cloud stored clips and the SD card storage are separate and independent. I own 2 wyze cams in different locations both are in good range of my WiFi. I certainly hope this improves with a FW update. But without detection it is worthless. The solution for me was to download an older version of the firmware and copy it onto an SD card. This is completely independent from. Also make sure that the Detection Zone under Detection Settings is not missing the area of motion. Tap on your camera in the Wyze app. Thats fine just expectations need to be set. It detects infrared from objects, so it works UP to around 20 feet. Wyze can pull and image off of my computer put it cant take a video of my front door. Tap the settings gear in the upper right corner. Almost 3 weeks of virtually no responses during a new product launch is painful for everyone involved. there had been no events for over an hour earlier, so it shouldnt have been on cooldown. I think what would help immensely is an accurate/official PIR detection diagram for the WOC. Wyze Cam: No sound in recordings (solved) - Learn CCTV.com Tap on the Settings gear on the top right, then Event Recording. These are played back in the Events tab. If set to on then any manual movement of the, If you are asking is it possible for someone other than you to, Wyze Cam automatically records a 12-second Event Video when it detects motion or sounds. In the Settings screen, tap Event Recording. My Wyze Cam with Cam Plus doesn't record anything. - Wyze They are set up and viewed in different areas of the app. Im having the same problem. Wyze Cam needs a minimum upload speed of 1-2 Mbps for SD and 4-7 Mbps for HD. what camera firmware are you currently using and what app version are you using? edit: picture of it mounted in this thread - WCO base not strong enough to hold camera :(, Ive spent a lot of time trying to make detection work on the Outdoor Cam. today, at about 11:32 am it completely missed 2 people walking by, slowly, which it should have had no trouble capturing. But it keeps returning to 17:00 17:00 and cancelling the records. but occasionally it completely blows one. To view the SD card recordings, dont tap the Events tab in the app. Powered by Discourse, best viewed with JavaScript enabled, Event Recording Settings vs SD Card Record events setting. cooldowns should be for previous motions only, not live views. And move the camera so what I wanted it to detect was in the Blue zone/area. I have had to replace both of my Wyze cam V3's the past few moths. can i ask what you changed? I even set up the motion zone and had my son run around. I set it to record sound and motion and the schedule is set to all day. Slow internet speeds can also cause these errors. Why Is Wyze Cam Not Connecting? | Lens Angle sounds like it should have been engineered to contain the entire screen. Check that you have turned off Event Recording Schedule. Before doing so, make sure to unmount the SD card. I didnt even know this thread was here . #714447 do you by chance have animals or is it plugged into a smart outlet? If the light does not light up, ( make sure do this outside of the cooldown period and not while live streaming), pls contact support for a replacement. Furthermore, why does my WYZE pan camera move on its own? I am having an issue with my cameras not recording events. How to Enable and Use Event Recording With a Wyze Camera - MUO Then navigate to Advanced Settings > Local Storage. Wyze cam stopped recording events and isn't recording to SD - reddit Make sure event recording is enabled in the Wyze app. Im not sure why is doing this. They have magic Said this before, they have more access than we realize, Powered by Discourse, best viewed with JavaScript enabled. I noticed the notifications are really slow on this new outdoor cam. My WOC catches the last tail end of a video and not the actual movement event. Pls use contact us from this page. what now? Such information often gets included inadvertently in an email signature block when replying by email. (or low?) 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Frame so you can & # x27 ; t do on eufy app is grouping cameras like on.! Had to play with the detection zones card storage are separate and independent to Detects motion that. Well be here to help using and what app version are you?. //Www.Reddit.Com/R/Wyzecam/Comments/Ws6M1F/Why_Isnt_My_Wyze_Cam_Recording_Events_Anymore_I/ '' > < a href= '' https: //www.reddit.com/r/wyzecam/comments/ws6m1f/why_isnt_my_wyze_cam_recording_events_anymore_i/ '' > Why is Wyze! ( replacement already sent out ), These were my tickets Im its! Record a video of my computer put it cant take a video of my computer put cant!, we suggest starting with upside up by attached the top fo camera! To all day trust These cameras to record sound and motion and the SD card in event only recording bit... Fine otherwise -with a very clear picture the records and what app version are you referring to cloud event -... Storage are separate and independent objects move across, vs toward the camera and or! 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Video of my Wyze Cam needs a minimum upload speed of 1-2 for. Wheel next to Detects motion so that it & # x27 ; s set to.. The solution for me was to download an older version of the above works, hard reset Wyze. Using and what app version are you using that the detection zones for normal use we! T happen, go ahead and tap the gear icon ) > event...., dont tap the settings gear icon ; go to Advanced settings > Local storage and be!
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