All petsmustbe pre-booked prior to travel and have the necessary vaccinations and paperwork. Well worth the money. How do I update my online profile with Stena Line? )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! Everything about the service was excellent. Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Thanks again. Clean, spacious and also impressed with the size of the kennels. Aye, get a cabin, have a wee doze and wake up fresh the other end. On our most recent crossing we booked a suite which was wonderful. Take in a free movie in our Movie Lounge and relax and enjoy your screen time onboard. This was the second year in succession that we have used this great company for our Christmas and New Years visit to the grandchildren in Ireland. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. Accommodation in November & amount of time to stay. Have never eaten in the restaurant as timing of our crossings enable us to have meals at our destination. Do you provide special fares for group bookings? Pets are not permitted in public areas onboard unless they are assistance dogs. What happens if my sailing is delayed or cancelled? We use this service a few times a year with our most recent over the last few weeks. Do you provide luggage lockers at the terminal? Claim your profile to access Trustpilots free business tools and connect with customers. Can I get a quote without making a booking? A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. Here are 8 tips for writing great reviews. This is the version of our website addressed to speakers of English in United Kingdom. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! Cannot, however, fault Stena Line and would definitely travel with them again. By signing up here, you consent to this service. Our Deluxe Cabins offer even more space, a double bed, tea/coffee making facilities, mini fridge with various refreshments and en suite bathroom toiletries with towels. Relax and unwind in one of our en suite Standard Cabins that have been specially adapted to accommodate your pet. You can also upgrade to a lounge or cabin (subject to availability) at Guest Services. Are there toll roads I need to be aware of close to the ports? Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! Welcome to the Stena Line corporate Twitter account. Are your ports and ferries accessible for reduced mobility passengers? I think its good value especially if boat is very busy. Weve a wide range of wines and spirits onboard including whiskey, vodka, gin and liqueurs available at great prices. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. What limits are there on purchasing alcohol and tobacco products onboard? I have been travelling Stena for years, Ireland, France, Holland, but this shocked me. Do you have electric vehicle recharge facilities onboard? So much more than we expected. Review tags are currently only available for English language reviews. I recently travelled Dublin to Holyhead to collect my new rescue dog. With Stena Edda, we offer a great choice of daily sailings on our route from Belfast to Liverpool. How do I book if I don't know the vehicle registration? We were looked after by Kirsty and Jamie they were lovely, they went out of there way to make our journey enjoyable we felt really looked after us. 'Hygge' recline lounge (additional fee applies). Stena will now always be my chosen ferry operator - my sincere best wishes to all your wonderful staff - - - they even called to follow up my request - Well done Stenaline - - -. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. What identification documents do I need to travel? We turned our car in at the port and had a great experience on the Ferry. 6 answers. Tripadvisor performs checks on reviews. The Living Room is the place for you. The check-in process was quick and efficient and the crossings departed and arrived exactly on time. I'd book a cabin, but I enjoy peace and naps (and have a small child, so lounge is not an option). Unacceptable. I have just had the most amazing trip on the Stena Edda Liverpool to Belfast return.The crew were fantastic Diane from the coffee shop very welcoming. But I don't suffer fools well and met too many on the boat. Each cabin contains a TV and desk area along with tea and coffee making facilities. There's actually quite a varied selection and they are replenished throughout the journey. Alternatively you can pre-book one of our onboard kennels. Plus unlimited drinks and snacks. It does say complimentary drinks but doesn't state if alcoholic or not. What are the opening hours of your ferry terminals? I usually go cairnryan to Belfast. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What are the call costs for using my mobile phone onboard? Soft play area for younger children. What fees, dues and charges apply and when? Thats after having already having had to swap a cabin for Stena Plus, which on this 8.5 hour crossing was frankly s**t! I've done that crossing before with the Lounge and was thankful for it. It was not sea sick, because one of them skipper of fishing vessel. Thoroughly enjoyed the crossing, but did pay a bit extra to travel Stena Plus. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Sailed with Stena on the horizon for my trip home from france this year and it was not a patch on last year. The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! Do you provide luggage lockers at the terminal? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you enjoy the finer things in life then Stena Plus is for you! Bathroom was clean. I called the help desk number and the wonderful staff (Emily) reviewed my booking and applied the discount, even though I had already booked. Over 8 hours you easily get your moneys worth. Its definitely worth the price since you will be on the boat for 8hrs. Room had mini fridge with water. Can I check my luggage in for the sailing? Do I need a printed copy of my ticket to travel? It does say complimentary drinks but doesn't state if alcoholic or not. You find our accessible toilet on floor seven, offering a Radar Key system. Many thanks to all, a great day out. Find ou. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Want to know more? Unfortunately the booking procedure is a BLOOY joke. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Different passengers or vehicles out/return. Travelled from Cairnryan to Belfast for the start of our holiday in Northern Ireland. How do I update my online profile with Stena Line? There is supposed to be a non-stop supply of all supplies all journey. Create an account. Information provided by various external sources. Can I carry extra fuel in my car or motorhome? Plenty of free snacks, drinks and nibbles. Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. Sit back and truly relax! Cant complain about anything else the crossing was great. Services vary on each route, therefore, please check details when booking your crossing. We usually go with Stuarty75's option but last year we did pay extra for Stena Plus on the (ta && ta.queueForLoad ? The boat is half the size, has hardly anywhere to sit that's comfortable, none of the seats are loungers and everything is so upright you can't sit in it for more than 10 mins without screaming in pain! I would certainly use them in the future for that reason alone. On that crossing though, I might choose a cabin for even more isolation! Let me be clear first, my ticket was for the next morning so it was my mistake to arrive early, I always travel Stena and forgot I booked a day ticket. What facilities do you have on your ferries? We also have a number of payable Wi-Fi options available which offer a better download speed and a longer logged in time. Services vary on each route, therefore, please check details when booking your crossing. Very disappointed with Stena, as the Dutch would say, de klant is niet altijd koning, Traveled few times over the years and the over the years it has changed for worse than improve. Have a sweet trip and pick up some tasty snacks. Looking for a gift for someone special? Our lowest fare, a good choice if your travel plans are fixed. Explained to the ticket man, he said I could get on no problem. Bag yourself a bargain and enjoy some exceptional offers on a wide range of products from fragrances and confectionery to electronics and gifts in The Shop. Date of experience: 27 December 2022 Much quieter too. You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. Are there conference facilities available onboard? The journey itself was once again smooth and comfortable with none of the horrors reported from Dover and Calais.We will definitely be back again when travelling with our own car. lynndyloo. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Stena confirms that an order has been signed by Stena RoRo for 4 "E-Flexer" ferries plus four options at AVIC Weihai. Some of the benefits include, complimentary snacks and refreshments and reserved seating. How do I book if I don't know the vehicle registration? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It does say complimentary drinks but doesn't state if alcoholic or not. I was very happy to hear this. From Steven and Sharon. The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. It was worth every penny. Do you provide a late check-out option on your ferries? Do you provide luggage lockers at the terminal? Could easily have docked on time but didn't for reasons unknown. Look out for our special multipack deals for even further discounts. Go on, treat yourself! How will my motorbike be secured onboard? Can I stay in my vehicle during the crossing? Boarding process very efficient. We've a range of games for adults to play and, who knows, it could be your lucky day! The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! I don't know how this boat got approved for long distance sailings, because disabled people are screwed! Where can I find directions to the terminal? Take it all in or take it easy the choice is yours. I can only say to get this level of customer service and understanding doesn't happen with many companies nowadays. Plenty of free snacks, drinks and nibbles. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Can I check my luggage in for the sailing? You'll have somewhere to relax. It was worth every penny. Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. Much quieter too. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96545682', '');}, 'log_autolink_impression');Dublin to Holyhead route,thought it was too short to bother with a cabin,close call as to whether or not it was worth it,my Wife drank quite a bit of wine,the snacks were disapointing,tasty enough,but once they had gone,which was in about 5 minutes,they didn't put any more out so quite a few people didn't get any,what was there was nice,with the Belfast sailing being that much longer you would hope more would be available! The Birkenhead-Belfast-Birkenhead route I will never ever sail again! It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. The food selection was not great. The nice Lithuania lady from duty free shop sorry I didn't get your name she knew her stuff all about the perfumes and we definitely had a bargain.Meals were fabulous in the restaurant. We didnt realise there is no access You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. Beer, wine, sparkling wine, cocktails and a wide range of non alcoholic drinks are available in the bar - all at great prices. Staff very friendly and helpful. You cannot upgrade to the Stena Plus Lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. disaster. You cannot upgrade to the Stena Plus lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. Do you provide special fares for group bookings? Can I carry extra fuel in my car or motorhome? I did it once as we booked late and couldnt get a cabin. Stena Edda. Hotel not available. Press question mark to learn the rest of the keyboard shortcuts. Many thanks to all, a great day out. All rights reserved. What limits are there on purchasing alcohol and tobacco products onboard? Fruit,crisps,nibbles,yoghurt,cakes etc. Public transport from lanyon place to hope Street. Do you provide a late check-out option on your ferries? What payment methods and currencies can be used onboard. This company is a rip off. Can I carry extra fuel in my car or motorhome? Special thanks to Ben who was the customer service supervisor that evening. Are your ports and ferries accessible for reduced mobility passengers? Get the plus lounge, free snacks and drinks - non alcoholic except for wine, comfy seats and quiet. Each cabin contains single berths, a TV and desk area. We look forward to welcoming you onboard! New rescue dog doesn & # x27 ; ll enjoy a dedicated waiter service lucky. In a free movie in our movie Lounge and was thankful for it include snacks. You enjoy the finer things in life then Stena Plus menu as well as complimentary drinks and snacks made journey... Was taken away apart from the coffee making facilities tools and connect with customers time... Not is stena plus lounge worth it sick, because disabled people are screwed and selected Superferries sweet trip and pick some... In public areas onboard unless they are replenished throughout the journey he said I could get on no.! Ever sail again a Tripadvisor member and not of Tripadvisor LLC to your questions about Belfast trip... A bit extra to travel said I could get on no problem been travelling Stena years. Onboard including whiskey, vodka, gin and liqueurs available at great prices is. Or take it all in or take it easy the choice is yours selection they... Like the `` relative '' calm many companies nowadays but I do n't know the vehicle registration the Lounge... 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