Force Stop the Princess MedallionClass App. The need to be in group A was to be able to reserve sanctuary days. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I hope the OP was able to work out his/her issues. CC Help Jenn don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. No, once on board you can download and use the MedallionClass app and all digital experiences for free. I still don't see anything about choosing an arrival time but at least I'm in . I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Click "get online now". How can I open it to allow me to input information for my cruise. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. more, You seem to have JavaScript disabled. You have bigger fish to fry than worrying about this app. Do I need required travel documents for embarkation if I've completed the OceanReady steps? What happens if I lose my Medallion wearable? UPDATE: I was able to get in on my tablet using log in with booking number. How can I fix the error. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I have successfully located the Arrival Time feature on my tablet. Upgraded wearables but app would not accept payment. Delivered to Your Door. It's just, dammit! EDL). For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. So that is all I have had to show at check in. Give an option to put you in the queue and call you back when someone can help you. UPDATE: I was able to get in on my tablet using log in with booking number. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. I have been trying since March to link my cruise in the medallion app. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Arizona. I've been trying to upload our security photos for over an hour. It looks like it is saving but stays on the same screen with SAVE highlighted. Since it is an app I don't use Chrome and it's buttons to print from. I want to be able to use the app.). First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Tried restarting the app and restarting the phone with no success. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. and well deliver it to you with no service charge. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Medallion device will be waiting at the port for guests living outside the U.S. All required fields filled out and accurate but the "Save" button stays gray. Save screen is grey in personal information and wont let me save. Not a happy 80 yr old chappie! It also offered a 4 or 6-top. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. As said above, you'll still need your vacc card at check-in. Can my Medallion device be shipped to my residence if I live outside the U.S.? There are several lengthy threads on the MedallionClass App, one specific to Android. What is a Princess MedallionClass Vacation? Thanks. Started June 21, 2021, By . Their NEW applications is horrendous we've had so many issues with it. CC Help Jenn You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Je ne peux pas prendre ma photo. On android, goto "Settings" click Princess MedallionClass app. I still don't see anything about choosing an arrival time but at least I'm in . . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Still no help after reporting this issue by phone 2 weeks ago. LTE/3G/2G (auto connect). Its the worst (ta && ta.queueForLoad ? Our other single voyage works fine. . App will not accept my Florida enhanced drivers license. (Only passport option). Have white screen of death so cannot complete my personal details. There will also be how-to videos on the stateroom TVs. Have used the app successfully on previous cruises OK. Can't load my photograph on it. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Error message pending It has been pending for 4 days. It's just, dammit! Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. At this time home shipping is only available for U.S. residents. to the Ocean guest experience platform. Princess needs to do what airlines and many other companies do. *Reservation times based on venue capacity and availability. . I think this is down to semantics. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Posted June 21, 2021. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . I opened a new account but it also revert to the old booking number and ship. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. The emergency contact for my travelling has been carried to my 'information'. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Yes! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I have deleted the app and reinstalled. Phoned Princess but all they could say was reinstall the app but that has made no difference. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. I entered the wrong birthdate and it won't let me edit the information. I called and was informed there was a glitch and to just show up when I wanted to. Pre-planning helps you make informed choices about how you want to spend your time. It contains a code that identifies you to the ship's computer, it contains no other information. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. It crashes, it stalls, it randomly shuts down. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. You can't do everythingbut quite a bit can be done using this method. I have not been able to download the app from Google Play. my next gripe is about the airport that if we are unfortunately needing repatriated home. EDL). We have a 31 day (ta && ta.queueForLoad ? When I uploaded my passport I get an error saying that my first name does not match. Princess MedallionClass does not seem very safe to us. Want to avoid a crowd or standing in line? How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. By Alternatively, you may use. Hungry during Movies Under the Stars? Not worth the effort or worry. (well other than pre-cruise testing requirements, etc.). However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Our other single voyage works fine. Peoole have been booking table reservations for 2023, so you are not too early. IDK why no 8-tops, but not interested in them. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). I installed the Medallion Net app before boarding no issues. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. CC Help Jenn I want to be able to use the app. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Unable to proceed. Why can't they have an app that works on older phones?? Therefore I cant complete the check in process. See the Great Lands glaciers, wildlife, and national parks. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. I believe they have the ability to make updates within the app on your behalf if there's an issue. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Then when I just opened my husbands tab it shows some of my contact info on his side. Started June 21, 2021, By Unable to complete personal nformation. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Middle name. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. On-demand Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Tried to photo my vaccination certificates, same result. If I try anything else, all information is lost. Now that I'm back onshore, the app is totally screwing up my phone. I have tried using wifi and cell. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. This is under required documents section, Cannot log n to put my reservation number in. I have always had good luck with the Medallin app. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. If down due to system maintenance, so state (THAT is minimal customer service required). So as to be polite I won't blame Princess, it must be Mercury Retrograde. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. However, the app has not updated and still only records up as Ruby membership. It keeps saying that these are pending and not acceptable. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). 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