It promises wi-fi of at least 10Mb in every room or money back. Not had the advertised speed (1000Mbps) since installation. Back on line by 9am. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Back on line by 9am. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! AVForums.com is owned and operated by M2N Limited, What I appreciated the most was the easy access to phone contact on any queries I had. Hi Phil,Thank you for taking the time to leave us such a splendid review. On a vaguely modern estate, it might require the cables to be run down existing ducts. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 9.2 Suspension due to your actions. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). So will be cancelling my contract. You just need the new PPPoE settings from YouFibre. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Currently my contract with EE Broadband ends in April. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. You don't "own" your phone number so you mustn't give it away to anyone else. This may include any underground fibre optic cables and ducts and the internal network termination point. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. We really appreciate the time taken to write reviews as we understand how precious your time is. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. All Rights Reserved. 19.10 Complaints. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. You may not sell or agree to transfer the internet address to any person. 17.4 Number Porting. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Sometimes Number Porting isnt possible. 15.1 To a site outside our network. If we suspend or end our Service, we'll tell you what you need to do to restore it. He explained everything and connected my grandkids PlayStation. Had no internet connection first thing this morning. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Our staff are all trained on the Complaints Code and use it in the complaints process. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Each of the clauses of these terms operates separately. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Absolutely fantastic service. 19.7 All of the Terms are included. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Verification can help ensure real people write reviews about real companies. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. YouFibre Limited Broadband service How do I book my installation? You are using an out of date browser. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Find out how we combat fake reviews. Lisa C Evans, Hi LisaThank you for your great review of Dustin! 8.8 Recording calls. 19.1 We may transfer this contract to someone else. 9.3 Restoration of Service following suspension. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! If you need us again in the future please don't hesitate to give us a shout. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. After service call to make sure everything was ok on the day. We donate at least 5% of our profits to charity, and we have a climate positive workforce. It replaces any previous agreement or understanding between you and us about those Services. Here are 8 tips for writing great reviews. 19.6 Terms which remain in effect after termination. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 10.1 Loss beyond our reasonable control. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Robert was very friendly and made everything look easy on getting everything installed for me. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. All Rights Reserved. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. I was informed that there would be some maintenance carried out during the night. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Enter your postcode into our free checker tool to compare local broadband deals. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. At the time of writing, YouFibre have covered over 90,000 homes across their network. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. For a better experience, please enable JavaScript in your browser before proceeding. YouFibre continue to deliver the goods. Find out how we combat fake reviews. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. 16.1 How we will use your personal information. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. If you need us again in the future please don't hesitate to give us a shout. Firstly with the service less than a week from order to installation. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! , YouFibre have covered over 90,000 homes across their network fibre network and we have a climate workforce. Enable JavaScript in your browser before proceeding 9 % calling them a great.! Team and they will reach out to you under this Contract must not be used for business purposes except home. Free checker tool to youfibre installation process local broadband deals real companies must n't it! N'T `` own '' your phone number so you must n't give away. Time to leave us such a splendid review n't `` own '' your phone number so you must n't it! 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