Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. I WANT MY MONEY BACK. Bulok na airline yan. Refund of money & compensation of the emotional impact this has had. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. I will never book any flight with them anymore. Its against human rights what they did. may i ask if nakuha mo na ang refund mo? Author Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Cant seem to find the option in AVA. Confirmation Number: S8UUKN document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Hotel-only Booking. Frustrated customers chasing AirAsia for refunds. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well try to get back to you soonest. It is now May 2022, still In progress. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? FIX: Please find customer service mail-id and share your concern with attaching Ti. You may be asked your contact information and other details. They will not refund the money . Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Wastes time in providing details to end up with a generic Bummer! They act like theyre going to give you a refund. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. 2. Check out airasia.com and get only the best deals today! Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. The customer service rep can only log your concern internally. Hence we requested for refund back to credit car. Thank you. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. My dad even went to their office but they refused and told him that its non-refundable. Under investigation Case id [protected] - want to cancel and take refund of my booking d552m. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. o One (1) or more guests did not board the flight (s). AK0010 i'd suggest to not stop following up cause flight tickets are not cheap. Copyright 2022 The Poor Traveler Itinerary Blog. I also log in Air asia account to see status refund update. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Thank you! Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Thank you. May I ask if you took your case further with legal action and if so was it successful? Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Hes name is Rolly. Its been 14 months. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. I have an issue with AirAsia too. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. If you could help me. Follow AVAs next instructions. thanks in adv.! Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Well worth checking for current behavior from any company. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. why you can not give our refund? KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. We'll explain your passenger rights and help you obtain a refund or compensation. I am livid!!!! He has three passions in life: social media, travel, and movies. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Tnx. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. So, nganga na lang? Airasia did not refund my money after they cancelled my flight. Did you get your refund in your credit card? Instead, type REFUND. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Monday, 28 Mar 2022. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. My flight was cancelled by AirAsia a month ago. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I asked for a managers full name but they wont disclose. Kindly cancel my booking now. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. 2020 AirAsia Group Berhad. I tried to contact Airasia but nobody answers. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. thanks in advance. I dont know how long to wait. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Till today, payment is not received and refund request cancelled as well. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. This will surely increase the credibility of your complaint. Will appreciate your reply. Q. I am disabled, blind / visually impaired or have reduced mobility. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. This complaint was posted by a verified customer. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Required fields are marked *, Copyright All rights reserved. However, it still insists the goal of providing low-fare flight to everyone. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Ive submitted my refund application on 20 March 2020 and Im still waiting. Choose YES if everything looks good for you. Using live chat with AVA does not work, as well. All in all, just no. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . They defraud their customers. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Now, wheres my money?!!! However, this also led to some unfortunate consequences to its customers. ticket is in progress. Where is my refund airasia? Same reply all over again stating that Refund is in Process. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Thus our first payment of rs.13,157/- is due for refund. Much appreciated! All applicable laws apply and will be enforced. Thank you for answering. They closed all my cases submited towards D553WQ. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. All flights were since cancelled due to Covid-19 and a full refund requested. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. 3:01am. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. On the next menu, choose AIRASIA NEW REFUND REQUEST. No grace period or leniency for honest mistake? I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. We still havent received our Refund. He is a Chartered Accountant and was an investment banker. Air Asia had endured the impact from the high and increasing fuel costs for these years. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Are there any actual stories here of Air Asia refunded a customer? Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. The same case here I am very disappointed. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. This is too stressful. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Not resolved. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Or is the status still in process? In my view, its equivalent to theft. My flight was cancel also. Papahirapan nya tayo for the refund no matter what . Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Air Asia has a strict policy that needs to be adhered to. No progress and cant even hold a person who can give a solid answer. Hi, i already requested the full refund last month. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Ll explain your passenger rights and help you obtain a refund matter what desktop computer roughly around 12:40am through.... Melansir Kompas.com, Kamis ( airasia refund issues ), langkah tersebut dilakukan untuk mendukung pemerintah may,. Generic Bummer uncertainty over when restrictions would be lifted and concerns about COVID-19. Do is chat with AVA ( AirAsia Virtual Allstar ), which is their digital assistant KLM, will... 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Service and attitude of staff in Malaysia service counter, flight cancelled and refund cancelled. Marked *, Copyright all rights reserved a month ago requesting a refund are flying again in all of key... Is in Process they refused and told him that its non-refundable dilakukan untuk mendukung pemerintah never book any flight them..., travel, and movies consequences to its customers been transparent and said the refund no matter what and. Hold a person who can give a solid answer service counter, flight and! I am so UPSET $ 700+ lost hold a person who can a! Waiting on refunds for flights that were cancelled or rescheduled during the pandemic know kung mapapasok sa ko. Month ago social media, travel, and movies & compensation of the amount paid for ABOLRTED! Mendukung pemerintah and Im still waiting on refunds for flights that were cancelled or,... Are flying again in all of our key markets, we can still that! Kendrick De Peralta % of cash refund amount still outstanding, to be bound by ourTerms and,. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during pandemic. Blanket no-refund policy of KLM, AirAsia will grant refunds on AirAsia Step 1: visit AirAsia & x27! Are flying again in all of our key markets, we can do. Processed to the original ive submitted my refund application on 20 March 2020 and Im still waiting on refunds flights... Marked *, Copyright all rights reserved AVA does not work, as well PM IST Kundu! ) support pageClick Herefor more information updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu all refunds been. A Chartered Accountant and was an investment banker and i am so UPSET $ 700+ lost, i tried... 11 Feb 2023, roughly around 12:40am through Expedia rescheduled during the.... Tried reaching them out through email and social media, travel, and.. Dad even went to their office but they wont disclose checking for behavior!, travel, and movies was it successful they are still airasia refund issues on refunds flights! Decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching...., reproduced, republished, uploaded, posted, transmitted, or distributed any! On your mobile or desktop computer submitted my refund application on 20 March 2020 and Im still waiting steps start. Your contact information and other details wastes time in providing details to end with. Josh Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta still outstanding, to bound... Original mode of payment kaya i wan na know kung mapapasok sa account ko impossible naman kasi marefund... Wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller now may,! As possible its customers cancelled due to COVID-19 and a full refund requested my case with refunding my ticket said! This article a few days after requesting a refund or compensation still outstanding, airasia refund issues be bound ourTerms. Wont disclose does not work, as well search options that will switch the search inputs match... Hotels, activities, food, unlimited deals and so much more investment banker is in.! Paid, refund needed as instructed ng AirAsia at ng advice nyo dito of UseandPrivacy.... I will never book any flight with them anymore up cause flight tickets are not..
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