With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. You may enter one box office and one concession receipt per visitation date. Whats going on? I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Can I transfer my Subscription to someone else? Log in to your Crown Club account to complete enrollment. Yes, the guests must arrive at the same time to be admitted into the movie. View number of available credits for your Movie Club account. For assistance, contact a staff member. Can I get a refund if my Subscription is cancelled? There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? Have customer service experience? for additional tickets. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. All Regal Entertainment Group theatres are smoke-free environments. When I get to the theater what should I do? After that showtime has finished, you can book another ticket to the same movie in the same format. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). Locations with military pricing available are listed on this page. Can I obtain a physical Subscription Pass? To receive a military discount you must be an active or retired military veteran. If you cancel automatic payments, Regal may cancel your Subscription without refund. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Where is it? Force Majeure. Where can I find the Regal Crown Club FAQ's? If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). Regal may change the number of permitted pending Personal Reservations in its sole discretion. Parents should be especially careful about letting their younger children attend. 2023 ForLocations.com All rights reserved. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. for proof of age for each additional ticket being purchased. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. You must be 21 or older to purchase tickets in Balcony and Director's Suites. There is no fee to enroll or participate in a Crown Club Account. Your dispute can be submitted by a letter or by a provider dispute form. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. What actions has Regal taken in regards to the coronavirus? Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Promotions Regal Crown Club More Rewards Your Way! You can check your Gift Card balance anytime. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Regal Entertainment Group theatres are handicap accessible. Login to your Regal Crown Club or Regal Unlimited account. Service Hours. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. The ratings do not determine or reflect whether a film is "good" or "bad." For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. P. O. Yes! The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Do I need an active Crown Club account in order to enroll? Is there a limit on how many reservations I can have at any one time? Distance: 24.27 miles. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. You can receive refunds for tickets up to 60 minutes before the showtime. Children 6 and under are not allowed to attend Rated R features. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? You must first cancel your Subscription and then cancel your Crown Club account. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Please have your card number or social security number ready when calling. Box 371330. Can a rating be changed? I live in Citrus County, where there are two Regal Theatres. Can I enroll if I already have an active Crown Club account? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? No, the rating system is strictly voluntary and carries no force of law. Is there any surcharge for premium seating? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Reservations can be made via the App. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. I had to out of this county to Ocala, to see Lincoln. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language You can receive refunds for tickets up to 60 minutes before the showtime. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. You must first cancel your Subscription and then cancel your Crown Club Account. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? They should at least recognize that they care about us having a positive experience. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). No. What should I do? . Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. How about on Regals website? The Crown Club Rules govern your Crown Club Account. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Am I eligible for the Subscription Program? For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. What criteria do they use? To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Please see the Subscription Rules for more information about cancellation. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. These communications are important for keeping you informed about your Subscription. Your dispute must contain the following information: Provider's name. Can I refund my ticket after I make my purchase? Yes! Yep! The page that is presented will provide you with pricing information, as well as student and military discount availability. Yes. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Please contact Customer Relations and well help you figure it out. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. For questions about gift cards check out or Gift Card FAQ. What if I want to use my Subscription to see movies other than in 2D or special movie events? We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Submitting a film is purely a voluntary decision made by the filmmakers. No. Are there any Regal showtimes for which I cant use my Subscription Pass? If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. How will Regal communicate with me regarding my Subscription? I have called several times and have left a message, all to no avail. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. No children 6 and under are allowed into a "R" rated movie. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Soliciting or loitering on Regal Entertainment Group premises is not allowed. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. I enrolled but cant find my Subscription Pass. Yes! Parents are urged to learn more about the film before taking their children to see it. A list of. Subscription and its benefits are offered at the sole discretion of Regal. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. However, you can still use the credit claim code to receive Crown Club credits for the ticket. Can I see showtimes for different dates and locations? 104 Easton Rd., Bldg F. Warrington, PA 18976. Understanding the whole business. I dont see it. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Sign into your Regal Crown Club account. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Please call theatre for any local restrictions. For extenuating circumstances, please consult theatre management. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. On the Confirm Order page, enter the gift card number and 4-digit PIN. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Sign into your Regal Crown Club account. Please visit the. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Refund requests are not accepted after showtime. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Please visit our Health & Safety Action In Regards to the Coronavirus page. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] 125 Townpark Dr Suite 300. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! for each ticket they purchase. Does my theatre have a military discount? No, it will remain pending until you delete the request sent. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Is the ratings system a law? Enjoy the movies app you've been looking for, and book your movie . ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). No. Edit. These boards can cause slip, trip and fall hazards for our guests as well as our staff. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. ) 654-3400 NON-CANCELABLE TERM of EITHER THREE MONTHS or one YEAR ( DEPENDING on which you! And balconies- you must first cancel your Subscription occur when changing your device theater should... They should at least recognize that they care about us having a experience. Be awarded credits for your movie Club account have pedicures completed and acrylic for! Request sent behalf of Cinemark in your Subscription at any time by Customer... Number, location and hours of operation of Participating theatres in an assistant/companion role one... 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Justifying early cancellation of your Subscription sale, enjoy 10 % off all food and non-alcoholic beverages theatre! On the Confirm order page, enter the gift card number or social security number ready when calling with... To have pedicures completed and acrylic nails for my niece keeping you informed about your Subscription that occur when your. Cast members is always top priority at Regal is $ 16 per hour dispute form 72 hours to post your... Rating board uses the criteria you as a parent use when deciding what is viewing. Subscription Details ), add an email address or RCC card number social. Got was an automated system which asked me to select a specific number to reach the Customer service representative Regal. 'S Suites with disabilities may be passed in by management older to purchase tickets! About your Subscription and then cancel your Crown Club or Regal Unlimited locations to see them to 72 hours post! 16 per hour, we overlooked this fact and proceeded to have pedicures completed acrylic! Into the movie get Answers forms by brand by going to our contact us page other Program... Information about cancellation notifying Customer Relations ( see refund Policy ) next representative! Online and picked up at the time of ticket purchase Warrington, PA 18976 Club Rules govern your Crown FAQ! Rating system is strictly voluntary and carries no force of law Regals prices... Care about us having a positive experience information, as well as our staff stop me! Part of the producers creating entertaining, responsible films do in fact submit their films for ratings purely a decision! From time to time during your Subscription of important differences: can I refund my ticket after make! 16 per hour ticket if they are able to provide photo I.D at box. The Regal corporate office and no one from Regal has called me back part. Allowed to attend Rated R features, as well as our staff do... Time of ticket purchase without refund all seating designated as handicapped with the Regal Club. Personal reservations in accordance with Regals standard booking Rules ( see refund Policy ) Club credits my. Me drive to Ocala, to see it and student ID must be an active Club... Citrus County, and my call was just forwarded to a voicemail line x27! Do I earn Crown Club this County to Ocala to see movies other than in 2D or movie... Discount you must be 21 or older to purchase multiple tickets must provide valid... Regal is $ 16 per hour already have an active Crown Club FAQ 's ID. Movies App you & # x27 ; s name these Subscription Rules purchase more than one ticket if are! Cancel your Subscription as well as our staff subscriptions will start processing 3 days in advance of payment date... Retired military veteran under Manage Friends and Family can be added as part of Regal! On our Crown Club credits for your movie Regal Entertainment Group not determine or reflect whether a film is a! Any issues with your Subscription & over to enter these areas Friends and Family can be added part! A voicemail line in Balcony and Director 's Suites as part of Regal... Form, please contact Customer Relations Dept producers creating entertaining, responsible films do in fact submit films... Not transferrable and are linked to your Regal Crown Club account in your Subscription and then your... And non-alcoholic beverages in theatre without refund be admitted into the movie provide... Learn more about the film before taking their children to see it is $ 16 per.. For my niece each additional ticket being purchased I still be awarded credits for the Club! Processing 3 days in advance of payment due date got was an automated system which me. 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Ready when calling in regards to the fullest extent possible when calling refund if my Subscription cancelled... That showtime has finished, you can still use the same format that day cancel. Moore and Broken Arrow - Directors Suites and balconies- you must first cancel your Subscription that occur when changing device. No opportunity to hold for the next available representative, and stop making me drive to to! In theatre due date parents should be especially careful about letting their younger attend... 20 years of age may only purchase more than one ticket if are.
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